Man and a Van Hampstead Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Hampstead provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

1.1 Client means the person, company or organisation booking or paying for the services.

1.2 Services means any removal, delivery, packing, loading, unloading, furniture move, man and van hire, or associated services provided by us.

1.3 Vehicle means any van or other vehicle used by us to carry out the services.

1.4 Goods means all items, property, furniture, personal effects or materials which are the subject of the services.

1.5 Contract means the agreement between the client and Man and a Van Hampstead incorporating these Terms and Conditions.

1.6 Working day means any day other than Saturday, Sunday or public holidays in England and Wales, unless otherwise agreed in writing.

2. Scope of Services

2.1 We provide man and van and removal services within our service area, including local moves, part-loads, single item moves and multi-stop journeys. Longer distance moves within the UK may be provided by agreement.

2.2 The specific nature of the services, including number of staff, size of vehicle, estimated duration and any additional services such as packing, must be agreed at the time of booking.

2.3 We reserve the right to refuse to carry any goods which in our reasonable opinion are unsafe, illegal, likely to cause damage, or outside the scope of normal household and office removals.

3. Booking Process

3.1 Bookings may be made by the client through our accepted booking channels. A booking is not confirmed until we have acknowledged acceptance and provided a booking confirmation.

3.2 When making a booking, you must provide accurate and complete information, including:

a) collection and delivery addresses

b) access details at each location, including stairs, lifts, parking restrictions and distance from the vehicle to the property

c) an accurate description and approximate volume or quantity of goods

d) preferred date and time

e) any items which may require special handling.

3.3 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we may adjust the charges to reflect the actual work required, including any additional time, staff or journeys needed.

3.4 Quotations are normally provided as either an hourly rate with a minimum charge, or a fixed price. Any conditions or time limits attached to the quotation will be stated at the time of issue.

3.5 By confirming the booking, you warrant that you are the owner of the goods or have full authority from the owner to enter into a contract for the services in respect of those goods.

4. Access, Parking and Property Preparation

4.1 You are responsible for ensuring that adequate parking is available for the vehicle at both collection and delivery addresses. Any parking permits, suspension of parking bays or similar arrangements must be obtained by you in advance, unless expressly agreed otherwise.

4.2 Any fines or penalties arising from inadequate or illegal parking caused by insufficient arrangements, inaccurate information or your instructions may be added to the final invoice and will be payable by you.

4.3 You must ensure that the property is ready for the services, including:

a) goods packed and boxed where applicable, unless packing services have been booked

b) fragile items clearly marked

c) appliances and equipment disconnected, defrosted and drained as required.

4.4 We are not responsible for delays, additional time, or inability to complete the services due to restricted access, unsafe conditions, or your failure to prepare the goods or property.

5. Payments and Charges

5.1 The applicable charges and pricing structure will be confirmed at the time of booking. Prices may be based on an hourly rate, minimum charge, fixed quote, or a combination.

5.2 We may require a deposit to secure the booking. Any deposit requirements and payment deadlines will be stated in the booking confirmation.

5.3 Unless otherwise agreed, payment of any balance is due on completion of the services on the day of the move.

5.4 We reserve the right to charge reasonable additional fees where:

a) the move takes longer than estimated due to circumstances not disclosed at the time of booking

b) there are additional items not previously declared

c) access is substantially more difficult than described

d) waiting time is incurred beyond a reasonable period for reasons outside our control.

5.5 If payment is not made when due, we may:

a) charge interest on overdue sums at the statutory rate

b) withhold delivery of goods until payment is received

c) retain a lien over any goods in our possession until all outstanding amounts are paid in full.

6. Cancellations and Changes

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible through the same channel used for the original booking or as otherwise agreed.

6.2 The following cancellation charges may apply:

a) if cancellation is made more than 7 days before the scheduled date, any deposit may be refundable at our discretion, less reasonable administration costs

b) if cancellation is made between 48 hours and 7 days before the scheduled date, we may retain part or all of the deposit

c) if cancellation is made less than 48 hours before the scheduled date, we reserve the right to charge up to the full quoted amount.

6.3 If you change the date, time, addresses or scope of work, this may be treated as a cancellation and rebooking. Any additional costs will be notified to you in advance where reasonably possible.

6.4 We will use reasonable endeavours to carry out the services on the agreed date and time. However, we reserve the right to cancel or reschedule in cases of illness, vehicle breakdown, extreme weather, road closures, safety concerns, or other events beyond our reasonable control. In such circumstances, our liability will be limited to rescheduling the service or, if this is not possible, refunding any deposits paid.

7. Client Responsibilities

7.1 You must:

a) ensure that someone responsible is present at collection and delivery to give access, provide instructions and check the completion of work

b) clearly identify the goods and items to be moved, and any which are not to be moved

c) declare any high value or unusually fragile items at the time of booking

d) ensure that all goods are adequately packed, unless packing services have been provided by us.

7.2 You must not ask us to transport goods that are:

a) illegal, stolen or obtained unlawfully

b) hazardous materials or substances

c) perishable goods requiring special storage conditions

d) live animals or plants, unless expressly agreed.

7.3 We may refuse to move any item that we reasonably believe may cause damage, injury, or is unsafe to handle.

8. Our Responsibilities

8.1 We will provide the services with reasonable care and skill, using properly maintained vehicles and staff who are appropriately trained for removal work.

8.2 We will take reasonable steps to protect your property and goods while they are under our control, including using appropriate equipment and handling methods.

8.3 We will endeavour to follow your reasonable instructions regarding the placement of items in the delivery property, subject to safety and access considerations.

9. Liability and Limitations

9.1 We are not liable for any loss or damage unless it is proven to have been caused by our negligence or breach of contract while the goods are in our care and control.

9.2 We will not be liable for:

a) loss or damage arising from your failure to pack goods properly, unless we have provided packing services

b) fragile items not packed or protected appropriately

c) damage to items where the condition of the goods was not suitable for moving, including pre-existing wear, defects or instability

d) loss or damage to goods packed in containers by you, where we had no opportunity to check the contents

e) any indirect or consequential loss, including loss of profits, income, business, or opportunity.

9.3 Where we are liable for loss or damage, our total liability shall be limited to a reasonable estimated value of the affected goods or a fair proportion of the charges for the services, whichever is lower, unless a higher level of cover has been expressly agreed in writing.

9.4 You must inspect the goods and property as soon as reasonably possible after completion of the services. Any loss or damage which you believe has been caused by us must be notified to us in writing within a reasonable period, and in any event no later than 7 days after the move.

9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.

10. Delays and Events Beyond Our Control

10.1 We are not liable for delays, failure to perform, or additional charges which result from events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, traffic congestion, mechanical breakdown, public disturbances, or actions of third parties.

10.2 If an event beyond our control occurs, we will take reasonable steps to minimise disruption and will keep you informed where practicable. The time for performing our obligations will be extended for the duration of the event.

11. Waste, Disposal and Environmental Compliance

11.1 We operate in accordance with applicable UK waste management and environmental regulations. We are not a general waste carrier and will only remove unwanted items or rubbish where this has been agreed in advance as part of the services.

11.2 You must not place hazardous, prohibited or regulated waste in with normal household or office items. This includes chemicals, oils, paints, asbestos, gas cylinders, medical waste, and electrical items requiring specialist disposal, unless we have explicitly agreed to handle such items.

11.3 Where we agree to take away unwanted goods, furniture or packaging, you confirm that you have the right to dispose of these items and that they are not subject to any dispute, retention of title or finance agreement.

11.4 Additional charges may apply for disposal of certain items, bulky waste or large quantities of materials. Any such charges will be notified to you where reasonably possible.

11.5 We reserve the right to refuse to remove any waste or items which, in our reasonable opinion, would breach waste regulations, require specialist licensing, or present environmental or safety risks.

12. Insurance

12.1 We maintain appropriate insurance cover for our operations in accordance with industry practice. The existence of insurance does not increase or extend our liability beyond the limits set out in these Terms and Conditions.

12.2 You are encouraged to arrange your own additional cover for high value or particularly fragile items if you consider it necessary, especially where their value exceeds the typical limits of liability for removal services.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of the services, you should raise the issue with our team as soon as possible so that we have an opportunity to address it immediately.

13.2 If the matter is not resolved at the time, you should submit details of your complaint in writing within 7 days of completion of the services. Please include a clear description of the issue and any supporting evidence.

13.3 We will review your complaint and aim to respond within a reasonable timeframe. Where appropriate, we may propose remedial action, a partial refund, or another form of resolution.

14. Data Protection and Privacy

14.1 We will collect and process personal information about you only for the purposes of administering bookings, delivering services, taking payment, and managing any follow-up communications.

14.2 We will handle your personal information in accordance with applicable data protection legislation in the United Kingdom and will not sell or share your details with third parties except where necessary to perform the contract or where required by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any contract between you and Man and a Van Hampstead, are governed by and interpreted in accordance with the laws of England and Wales.

15.2 Any dispute arising out of or in connection with these Terms and Conditions or the provision of the services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

16.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that contract.

16.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

16.4 You may not assign or transfer your rights or obligations under the contract without our prior written consent.

By making a booking with Man and a Van Hampstead, you confirm that you have read, understood and agree to these Terms and Conditions.