These Terms and Conditions set out the basis on which Man And A Van Hampstead provides moving, transport, loading, unloading and related services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear, fair and practical agreement for both parties. For the purposes of this document, references to we, us and our mean the service provider operating under the Man and a Van Hampstead name, and references to you and your mean the customer, business client or authorised representative placing the booking.

These terms apply to domestic and commercial removals, single-item transport, furniture collection, delivery support, and similar services arranged through our booking process. They also apply where we provide labour-only assistance, loading or unloading support, or waste removal where lawful and specifically agreed in advance. Nothing in these terms removes or limits any rights you may have under UK consumer law, including the Consumer Rights Act 2015, where applicable. If any part of these Terms and Conditions is found unenforceable, the remainder will continue in full force.

When you request a quote or confirm a booking for man and van Hampstead services, you are asking us to reserve a vehicle, crew and time slot based on the information you provide. It is your responsibility to make sure all details are accurate, including the collection and delivery addresses, access conditions, floor levels, item sizes, parking restrictions and any items requiring special handling. If the information changes before the job takes place, you must tell us as soon as reasonably possible so that we can assess whether the booking remains suitable.

Bookings may be made by phone, email, online form or any other method we make available from time to time. A booking is not confirmed until we have accepted it, provided confirmation and, where required, received the agreed deposit or full payment. We may refuse or decline a booking at our discretion, including where the requested service is unsafe, unlawful, beyond our capacity, or outside the scope of what was originally quoted. Any estimate given before confirmation is based on the information available at the time and may be adjusted if the job details are materially different on the day.

It is your duty to ensure that the goods to be moved are ready at the agreed time and that access arrangements are in place. This includes arranging permits where required, providing appropriate keys or access codes, securing parking where necessary, and making sure fragile, valuable or prohibited items are identified in advance. If access is delayed, restricted or impossible because of an omission or inaccuracy on your part, additional waiting time, parking fees, aborted journey costs or other reasonable charges may apply. We will act reasonably at all times and will seek to minimise disruption, but the booking may need to be amended or rescheduled if the service cannot be completed safely.

We may use subcontractors, additional operatives or substitute vehicles to fulfil a booking where needed, provided the standard of service remains reasonable and consistent with the contract. The use of a subcontractor does not reduce our responsibilities to you under these Terms and Conditions. Any special instructions must be confirmed in writing wherever practical. For Man And A Van Hampstead removals involving multiple stops, dismantling, reassembly or waiting time, the scope and any extra charges should be agreed before the service starts.

All prices will be set out in the quotation or booking confirmation, unless a later adjustment is required due to revised job details, additional labour, waiting time, congestion, parking costs, tolls, congestion or clean air charges where applicable, or other agreed extras. Unless stated otherwise, quotes are based on the information supplied by you and assume normal access, reasonable handling conditions and the absence of unusual risk. If the actual work differs significantly from the description provided, we may update the price to reflect the real requirements. We will explain any change where reasonably possible before continuing.

Payment terms will be confirmed at the time of booking. We may require a deposit, partial prepayment or full payment in advance, particularly for larger moves, short-notice bookings or work involving disposal, storage or third-party costs. Accepted payment methods may include bank transfer, card payment or another method agreed in writing. Unless otherwise stated, invoices are payable immediately upon completion of the work. If payment is overdue, we may charge reasonable interest and recovery costs in accordance with the Late Payment of Commercial Debts legislation where relevant, and we may suspend future services until outstanding sums are settled.

All amounts are quoted in pounds sterling and, unless expressly stated, include VAT only where applicable. Any bank charges, international transfer fees or currency conversion costs are your responsibility. If you dispute an invoice, you must notify us promptly and provide supporting information. You must still pay any undisputed amount on time. We reserve the right to withhold delivery of goods, where lawful, until payment has been made in full for services already rendered or costs already incurred on your behalf.

Cancellations and changes must be communicated as soon as possible. If you cancel a booking with reasonable notice, we may refund some or all of any advance payment depending on the notice period, the amount of preparation already completed, and any non-recoverable costs we have incurred. Where a booking is cancelled at short notice, after the crew or vehicle has been allocated, or on arrival at the address, we may charge a cancellation fee that reflects our losses and the time reserved for your job. This is to ensure a fair balance between the parties and does not affect any statutory cancellation rights that may apply to consumer contracts in certain circumstances.

You may request to reschedule a confirmed booking, but changes are subject to availability and may result in a revised price. We are not liable for delay or failure caused by events outside our reasonable control, including severe weather, traffic incidents, road closures, accidents, emergencies, industrial action, or disruption caused by third parties. If force majeure circumstances prevent completion of the service, we will discuss a reasonable alternative arrangement, including rescheduling or partial completion where appropriate. Neither party will be liable for delay or non-performance caused by such events, provided reasonable steps have been taken to mitigate the effect.

Where a booking is postponed by us for operational reasons, we will seek to offer another suitable slot. If we are unable to attend due to unforeseen circumstances, any prepayment for the unperformed part of the service will normally be refunded, unless we have already incurred non-recoverable costs on your behalf. A fair approach will always be taken. Man And A Van Hampstead aims to act responsibly where changes are unavoidable, and we will communicate updates as early as possible.

Our liability is limited to losses that are directly caused by our negligence or breach of contract and are reasonably foreseeable. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation. Subject to those exceptions, we will not be responsible for indirect, incidental or consequential losses, including loss of profit, loss of opportunity, business interruption or emotional distress.

Customers are responsible for ensuring that items are suitably packed, wrapped and protected unless packaging has been expressly agreed as part of the service. Fragile goods, antiques, electronics, glass, liquids, plants, artwork and high-value items should be declared in advance. We are not liable for damage caused by inadequate packaging, pre-existing defects, hidden faults, loose fittings or items that are inherently unstable. If we agree to move an item that is already damaged or structurally weak, we do so at the customer’s risk unless damage is caused by our proven negligence.

Where we handle heavy or awkward items, we may refuse to move them if we consider that doing so would create a risk of injury, property damage or breach of law. We may also refuse to transport items that are illegal, dangerous, contaminated or unsuitable for carriage. This includes, without limitation, explosives, firearms, illegal drugs, stolen goods, asbestos, hazardous chemicals and certain pressurised containers. If prohibited goods are discovered, we may stop the service immediately and notify the relevant authorities if required by law.

Any complaint about damage, loss or service issues must be raised as soon as reasonably possible and, where practical, before the crew leaves the delivery location. You should provide photographs, a description of the issue and any supporting evidence so that we can investigate properly. We may ask to inspect packaging, items or affected property. Claims will be assessed on the basis of the facts available, and you must take reasonable steps to reduce any loss. If we are found to be responsible, our remedy may include repair, replacement, refund or a fair reduction in price, as appropriate.

Where waste removal, clearance or disposal forms part of the service, both parties must comply with UK waste regulations, including the Environmental Protection Act 1990 and any related regulations, codes of practice or licensing requirements. We will only remove, transport or dispose of waste that we are lawfully permitted to handle. Customers must not ask us to dispose of controlled waste, hazardous waste or fly-tipped materials unless a lawful arrangement has been agreed and all necessary declarations have been made. The customer must tell us the true nature of any waste in advance so that the correct handling method can be used.

If we agree to remove waste, you remain responsible for ensuring that the waste is correctly described and that no prohibited or concealed items are included. You may be asked to separate recyclable materials, electrical items, sharps, chemicals, paint, batteries or other regulated waste streams before collection. We may refuse to take any item that appears unsafe, contaminated or non-compliant. Transfer notes, receipts or other records may be issued where required by law. Man and van Hampstead waste collection services are provided only on the understanding that all parties will follow applicable regulations and avoid unlawful disposal practices.

You must ensure that any site we attend is safe and accessible. Floors, stairs, lift use, driveways, paths and loading areas should be suitable for the work to be carried out. Children, pets and bystanders should be kept clear of the working area where possible. We may suspend work if we believe there is an immediate health and safety risk. If a job cannot proceed because of unsafe conditions, we may charge for time spent, travel and any other reasonable costs already incurred. The same applies where we are prevented from working by a failure to provide accurate access information or by circumstances within your control.

Title to goods remains with the customer at all times unless a separate sale or transfer has been agreed in writing. We do not accept responsibility for items left unattended by your instruction in a location that is insecure or exposed to weather, theft or tampering. If you ask us to leave items without a signature or without your presence, this is done at your own risk unless we have expressly agreed otherwise. You should ensure that insurance for your own property is adequate and that any high-value items are separately covered where needed.

These Terms and Conditions may be updated from time to time to reflect legal, operational or commercial changes. The version in force at the time of booking will normally apply to that booking unless a change is required by law. If any term is amended after your booking is confirmed, the amendment will not usually affect your existing contract unless we both agree or the law requires it. No waiver of any term will be effective unless agreed in writing, and no delay in enforcing a right will prevent that right being enforced later.

Nothing in these Terms and Conditions creates a partnership, joint venture or agency relationship between the parties. You may not assign your rights or obligations without our prior written consent, but we may assign or subcontract our rights and obligations where this does not materially affect your service. If we choose not to enforce a clause on one occasion, this does not mean we have waived our right to enforce it in future. Any notice under these terms should be given in a clear written form, although booking changes may be accepted by other practical means if confirmed by us.

These terms are intended to provide a fair and lawful framework for customers using Man And A Van Hampstead or any related service variation. In the event of a dispute, both parties should first try to resolve the matter promptly and in good faith. If a resolution cannot be reached, the matter may be dealt with through the courts, subject to any applicable alternative dispute resolution process agreed by the parties or required by law. We encourage accurate information, reasonable cooperation and timely communication so that the service can be completed smoothly.

Governing law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By using the service, you confirm that you understand and accept these terms in full, and that any booking made with Man And A Van Hampstead is subject to this legal agreement.